Thought those who were interested in my name change F-Up post might want an update with how that all went. Firstly the first guy who was dealing with it was zero help, so I asked to speak to someone else, he was useless and unfriendly... customer care fail. The next person I got however was helpful (as helpful as they could be) and explained what the problem was, as opposed to brushing me off. This of course calms a situation, so even though I'm still not happy about the outcome, I am happy with the way it was eventually handled by someone who actually understands how to respond to a customers issue (ie trying to actually HELP as opposed to passive aggressive non explaining).
Essentially I can't change my username ever. DA's back-end apparently CANNOT EVER delete an account fully... pretty weird right? I would have thought that broke some sort of privacy law, but there you go, once you've signed up for an account they can't delete it.... EVER. So I reinstated the Nerfenstein account (it's blank) and decided to just still use this one going forward. The second customer service person said they could transfer my premium account if I wanted to use the Nerfenstein account, but it would be blank, no watcher transfer, no views transfer, no gallery, record of who I'm watching etc. it would be starting all over again. That's why I opted to keep this account.
So there you have it... no actual help in that they didn't let me change the username, because their IT people haven't enabled that in the back-end (which I still find odd but that's just me). Still at least the second customer care person explained the issue and offered a partial solution.
Looks like I'm stuck here at GirlyGamerAU
Angela aka Nerfenstein